When the coronavirus (COVID-19) pandemic struck in the first months of 2020, the economic shock wave it created was enormous. In those first few months, many companies did what they could to help, including automakers who offered payment relief to struggling customers. Some of these same manufacturers, such as Mazda and Toyota, provide relief to a different set of clients who are going through very difficult times due to Hurricane Ida and other tropical storms.
Automotive company services during the coronavirus pandemic
Before Hurricane Ida, when the coronavirus outbreak caused a series of lockdowns in March 2020, many automakers stepped up to help customers in big and small ways. As CNET reported, many companies, including Hyundai, GM and Ford, have offered relief in various forms. The financial assistance offered included deferred payments, zero percent financing, certain monthly payments covered by the business, etc.
Other forms of relief and assistance were even more creative. For example, General Motors has activated OnStar for all of its customers, whether or not they have opted in to the program. This allowed customers to receive emergency assistance at a time in our country’s history when they were particularly likely to need it. GM also offered owners free Wi-Fi data for three months to help them stay connected during the lockdown.
In addition, there was Mazda Essential Car Program, which originally offered free standard oil changes and enhanced car cleaning services for U.S. healthcare workers and, since August 2021, has also been extended to educators. The Educator Program provides free standard oil change, interior and exterior vehicle inspection and cleaning for education professionals of all types and levels. Educators do not have to own a Mazda to benefit from the services.
Mazda and Toyota Now Grant Vacation to Hurricane Ida Victims
Speaking of Mazda, he has now started a relief program to help another group of people who have been going through difficult times in recent times: the victims of Hurricane Ida which the storm was able to disrupt. Inside Mazda explained that any Mazda Financial Services customer in designated disaster areas is eligible to request assistance. Forms of assistance include extensions and deferred lease payments, redirected billing statements, and help with arranging payments over the phone or online.
Toyota has also stepped up its efforts to help clients affected by Hurricane Ida. Toyota owners living in designated disaster areas can receive lease extensions and deferred payments, redirected billing statements, and payment options over the phone or online.
Mazda also provides assistance to victims of Hurricane Henri
Hurricane Ida was not the only storm to hit the United States in recent months. In August, Henri also beat the east coast. According to Associated press, it cut the electricity to some 140,000 homes and caused a lot of flood.
To show your support to customers affected by the storm, Mazda offered assistance similar to that provided to the victims of Hurricane Ida. Claiming that “Mazda Financial Services cares about the safety and well-being of its customers and wants to help those who suffer from this natural disaster,” the company offered extensions and deferred rents, redirected billing statements, and online or phone payment options to those in the declared disaster area.
As disasters strike the United States in various forms, it is reassuring to know that there are many companies ready to work with particularly affected customers. While they certainly hope to gain positive publicity for their initiatives, ultimately it is the customers who benefit.